Support Policy

At UHC Turkish Grocery & Flower Shop, we believe that excellent customer support is just as important as providing high-quality Turkish groceries and fresh flowers. We are committed to making your shopping experience smooth, enjoyable, and worry-free. Below are the details of our support services.

1. General Support & Inquiries

If you have any questions about our products, services, or orders, our team is happy to assist you. You can reach us via:

• ? Phone: +1 (929) 505 1017 (during store hours)

• ✉️ Email: info@uhcstores.com (response within 24 hours)

• ? Visit Us: 4500 E Speedway Blvd Suite 9, Tucson, AZ 85712

2. Order Assistance

• If you need help placing an order, modifying an existing order, or checking the status of your purchase, contact us via phone or email.

• For changes to your order, please reach out within 2 hours of placing it, as we process orders quickly.

• Once an order has been shipped or prepared for pickup, modifications may not be possible.

3. Delivery & Shipping Support

• We deliver within Arizona and selected locations.

• If you experience a delay or an issue with your delivery, please contact us immediately.

• Customers will receive a tracking number once the order is shipped.

• Same-day flower delivery is available for orders placed before 10 AM local time.

4. Returns & Refunds

We strive to provide the best quality products, but if you are not satisfied, we are here to help:

• Non-perishable items can be returned within 7 days of purchase for a refund or exchange.

• Perishable goods (such as fresh produce and flowers) are non-refundable due to their nature.

• If an item arrives damaged or incorrect, contact us within 24 hours of delivery with photos, and we will work on a replacement or refund.

• Refunds are processed within 2 business days upon approval.

5. Cancellations & Modifications

• Orders can be canceled within 2 hours of placement. After that, we may not be able to stop the process.

• If you need to modify delivery details, please let us know before shipping.

6. Customer Feedback & Complaints

We love hearing from our customers! Your feedback helps us improve our services. If you have a suggestion or concern:

• Email us at info@uhcstores.com.

• Call us at +1 (929) 505 1017.

• Visit our store to speak with a manager in person.

7. Store Policies & Security

• Customer information is handled securely and never shared with third parties.

• Payment details are processed through trusted and encrypted payment gateways.

• For detailed privacy and security practices, please check our Privacy Policy.

We appreciate your trust in UHC Turkish Grocery & Flower Shop and are dedicated to providing the best customer experience possible. Let us know how we can help!